Client photo guide
Real photos book more jobs.
Homeowners are letting a stranger into their house. Real photos of your team, your trucks and your work tell them who's showing up before they ever pick up the phone.



Want a checklist to print or send to your team?
The same shot list and example photos as a PDF with checkboxes.
What's in this guide
- Before you start
- 1. You and your team
- 2. Trucks and equipment
- 3. Your shop and your town
- 4. Working with customers
- 5. The work itself
- 6. Built for Facebook ads
- 7. Please skip these
- 8. How to send them
Real
Your own crew and trucks look more trustworthy than polished stock photos, and customers can tell the difference.
Phone
A recent smartphone is all you need. We handle the cropping, color and sizing on our end.
Ongoing
Fresh photos keep ads from going stale. Snap a few on good jobs every week and keep them coming.
Before you start
Eight habits that make every photo usable
Wipe the lens. Phones live in pockets. A smudged lens is the #1 reason photos come out hazy.
Shoot in daylight. Face the light source. Outdoors in the morning or late afternoon is best.
Take both orientations. One sideways (website) and one upright (ads). It takes two seconds.
No filters, no zoom. Walk closer instead of pinching to zoom. Leave edits to us.
Clean it up first. Clear tools, trash and clutter out of the frame. Wear the clean uniform.
Take a lot. Ten shots of the same thing gives us one great one. Hold the phone steady.
Ask before you shoot customers. Get a yes before a homeowner, their face or their kids are in a photo.
Hide private details. Keep house numbers, license plates and personal items out of the shot.
You and your team
WebsiteAdsThe most important section on this list. People hire people. Smile and look at the camera.
Owner headshot — chest up, plain background
Owner standing next to a company truck
Full team group photo — in uniform, outside the shop or trucks
Headshot of each tech — same background for all
Office staff / dispatcher at their desk — the voice on the phone
Owner and family — if you're family-owned, show it
Candid team moments — lunch, a job well done
Owner "working" photo — still on the tools, on a real job
Real examples from our clients

Team photo
Team in matching uniforms with the vans behind them. Says "real local company" instantly.

Owner on the job
The owner, smiling, next to work he just finished. Friendly beats posed.

Owner with truck
Owner next to the truck, logo facing the camera. Great for the About page.
Trucks and equipment
WebsiteAdsA clean, branded truck in a driveway says "established and local." Wash them first.
Fleet lineup — every truck parked side by side
One truck, logo side, from a low angle
Truck parked in front of a customer's home
Inside a well-stocked truck or van
Specialty gear — camera inspection, jetter, locator
Tech walking from the truck to the front door
Real examples from our clients

Truck at a customer's home
Clean van, logo side, in front of a home that looks like the customer's. Daylight does the rest.

Specialty equipment
Specialty equipment shows you can handle the big jobs, not just faucets.

Inside the truck
An organized, stocked truck means the job gets done on the first visit.
Your shop and your town
WebsiteProves you're a real, local business with roots in the community.
Building exterior with your sign
Office or front counter interior
Warehouse / parts shelves — organized
Licenses, awards and certifications on the wall
Community events, sponsorships, ball teams you support
Recognizable local landmark with a truck in front
Real examples from our clients

Community sponsorship
The youth team you sponsor. Nothing says "we live here too" like your name on a jersey.
Working with customers
WebsiteAdsOnly with the homeowner's permission. These show what it's actually like to have you in the house.
Tech greeting a homeowner at the door
Putting on shoe covers / laying drop cloths
Tech explaining the problem or options to a homeowner
Showing a homeowner the camera inspection screen
Happy customer with the tech after the job
Tech cleaning up the work area at the end
These are the shots we get the fewest of, and the ones homeowners respond to most. Next time a customer is happy with the job, ask: "Mind if we grab a quick photo together for our website?" Most people say yes.
The work itself
WebsiteAdsEvery service page on your site needs real photos of that service.
Water heater — old rusted unit, then new install
Tankless water heater install
Drain cleaning / hydro jetting in action
Camera inspection — the screen showing roots or a break
Sewer line repair or excavation
Leak repair — the damage, then the fix
Slab leak / repipe work
Toilet, faucet and fixture installs — finished and shiny
Water softener / filtration system
Gas line work
Emergency jobs — burst pipe, flooded room, frozen line
Close-up of clean finished work — solder joints, PEX runs
Real examples from our clients

Tech mid-repair
Tech in the trench, mid-repair. Shows the size of the job better than any description.

Crew on the job
Wide shot of the whole crew on the job. Step back and get the full scene.

Hands on the work
Hands on the work, in a finished-looking space. Ideal for a remodel page.

Finished install
Finished install, straight on, nothing in the way. Clean work sells itself.
Before-and-after pairs are gold
Stand in the same spot and shoot the same angle both times. These do well on your site and even better in ads.
Before
AfterShower refinish
Before
AfterBathroom remodel
Before
AfterRooftop water heater replacement
Built for Facebook ads
AdsAds are seen on phones while people scroll, so they need to stop the thumb in under a second. Hold your phone upright for most of these.
Vertical 9:16
Stories & Reels. Our #1 need.
Portrait 4:5
Main feed. Phone upright works.
Square 1:1
We can crop from either.
Photos
"Problem" shots — a leak, a backed-up drain, a corroded heater
Dramatic before-and-after pairs
Tech looking at the camera, smiling, in uniform
Owner with arms crossed by the truck
Seasonal — frozen pipes, holiday kitchen sink, summer heat
Short videos (15–45 sec)
Owner intro to camera — who you are, why call you
"What to expect" — tech arriving, introducing themselves
Quick tip — how to shut off your water main
Customer testimonial — 20 seconds, with permission
Job time-lapse — prop the phone up and let it run
Real examples from our clients

Selfie from the job
A selfie from the crawlspace. Not polished, and that's exactly why it stops the scroll.

Problem shot
A "problem" shot. Homeowners see this and think about their own pipes.

Techs facing the camera
Smiling techs, looking right at the camera. The faces a homeowner will open the door to.
Talking videos:quiet spot, phone at eye level, about an arm's length away. It doesn't need to be perfect. On Facebook, real beats polished every time.
Please skip these
These either can't be used or hurt more than they help.
Photos pulled from Google or another company's site — copyright problems
Screenshots of your Facebook posts — send the original photo
Blurry, dark or backlit shots
Heavy filters, stickers, text or collages
Gross close-ups — one "problem" shot is fine; sewage and mold stop the scroll the wrong way
Messy job sites or dirty, mismatched uniforms
Customers or kids who haven't said yes
House numbers, plates or personal mail in frame
Unsafe work — no ladder or trench shortcuts in photos
Other brands' logos front and center
How to send them
Texting and Facebook Messenger shrink photos so badly we often can't use them.
- 1
Send full-size originals. We'll set up a shared folder link for you, or use AirDrop if we're with you.
- 2
Upload everything. Don't pick favorites. Let us sort through them.
- 3
Add a note on who's who. Tech names and job details help us write the captions.
- 4
Flag anything we can't use. Like a customer who said website only, no ads.
- 5
Keep them coming. A few new photos every month keeps your ads fresh and your site current.
Quick-start: the first 10 we need
Short on time? Get these first and we can launch with them.
Owner headshot
Owner next to a truck
Full team group photo
One clean truck, logo side
Building exterior with sign
Water heater before-and-after
Tech at work on a real job
Tech with a homeowner — with permission
Vertical photo of a smiling tech for ads
30-second owner intro video
Have the photos. Need the marketing?
Real photos are half the battle. If you want a website and ads that put them in front of homeowners in your service area, book a free 10-minute call and we'll show you what it would take in your market.
