Privacy Policy

Roundhouse Digital Marketing LLC

Last Updated: January 8, 2026

This Privacy Policy explains how Roundhouse Digital Marketing LLC (“Roundhouse,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you interact with our website, services, marketing campaigns, and communications (collectively, the “Services”).

Roundhouse Digital Marketing LLC also conducts business under the names Contractor Growth  and Roundhouse Plumber Marketing (collectively referred to in this policy as “Roundhouse,” “we,” “us,” or “our”). This Privacy Policy applies to all services, websites, marketing campaigns, communications, and platforms operated under these names.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

If you have any questions, contact us at support@getroundhouse.com.

1. INFORMATION WE COLLECT

A. Information You Provide Directly

We collect personal information that you voluntarily provide, including when you:

  • Fill out forms on our website
  • Submit lead forms on third-party platforms (e.g., Meta, Google, TikTok)
  • Schedule a call or request information
  • Communicate with us via phone, email, SMS, or chat
  • Engage with our marketing or onboarding processes

This information may include:

  • Name
  • Business name
  • Email address
  • Phone number
  • Mailing or billing address
  • Job title or role
  • Login credentials (if applicable)
  • Payment and billing information

B. Payment Information

Payments are processed through third-party processors (such as Stripe). We do not store full credit card numbers on our servers. Payment processors handle your information in accordance with their own privacy policies.

C. Information Collected Automatically

When you visit or interact with our Services, we automatically collect certain technical data, including:

  • IP address
  • Browser type and device characteristics
  • Operating system
  • Pages viewed and actions taken
  • Referring URLs
  • Date and time stamps
  • General location data (city/state level)

This data is used for security, analytics, performance measurement, and optimization.

2. INFORMATION FROM THIRD PARTIES

We do receive information from third-party platforms, including but not limited to:

  • Advertising platforms (Google, Meta/Facebook, Instagram, TikTok)
  • Lead form tools
  • Call tracking providers
  • CRM and marketing automation platforms
  • Analytics and attribution tools

This typically occurs when you submit a form, call a tracked number, click an ad, or otherwise interact with a campaign managed by Roundhouse.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Provide, operate, and improve our Services
  • Respond to inquiries and support requests
  • Run and optimize marketing and advertising campaigns
  • Attribute leads, calls, and conversions
  • Communicate via email, phone, SMS, or automated messaging
  • Send administrative and service-related communications
  • Deliver marketing communications (you may opt out at any time)
  • Analyze performance and improve user experience
  • Maintain security and prevent fraud
  • Comply with legal obligations

4. CALLS, SMS, AND COMMUNICATIONS

Call Tracking & Recording

We may use call tracking numbers and record phone calls for purposes such as:

  • Quality assurance
  • Training
  • Performance analysis
  • Attribution and reporting

By calling a tracked number, you consent to call recording where permitted by law.

SMS & Automated Messaging

We may send automated or manual SMS messages and emails, including:

  • Appointment confirmations
  • Follow-ups
  • Lead responses
  • Marketing communications (with opt-out available)

You may opt out of SMS at any time by replying STOP.

5. AI & AUTOMATION DISCLOSURE

We use automation and AI-assisted tools, including our AI receptionist and lead management systems (“AVA”), to:

  • Route and respond to inquiries
  • Send follow-up messages
  • Summarize or analyze communications
  • Improve speed and consistency of service

AI tools assist our operations but do not replace human oversight. Final decisions involving clients or service delivery involve human review.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

  • Track website usage
  • Measure ad performance
  • Build remarketing audiences
  • Improve user experience

You may adjust cookie preferences in your browser settings. Disabling cookies may impact site functionality.

7. HOW WE SHARE INFORMATION

We may share personal information with:

  • Service providers (CRM, hosting, analytics, communication tools)
  • Advertising platforms for campaign delivery and measurement
  • Payment processors
  • Professional advisors (legal, accounting)
  • Business partners (only as necessary to deliver services)

We do not sell personal information.

Information may also be disclosed:

  • To comply with legal obligations
  • To protect our rights or safety
  • During business transfers (merger, sale, acquisition)

8. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide Services
  • Meet legal, accounting, or compliance requirements
  • Resolve disputes
  • Enforce agreements

When data is no longer needed, it is securely deleted or anonymized.

9. DATA SECURITY

We use reasonable technical and organizational safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

Our Services are intended for business owners and professionals. We do not knowingly collect information from individuals under 18. If such data is discovered, it will be promptly deleted.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Opt out of marketing communications
  • Limit use of sensitive information

Requests can be submitted by emailing support@getroundhouse.com.

12. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents have additional rights, including the right to know, delete, correct, and limit use of sensitive personal information.

We do not sell or share personal information as defined by California law.

Requests may be submitted to support@getroundhouse.com. Identity verification may be required.

13. VIRGINIA PRIVACY RIGHTS (VCDPA)

Virginia residents may request access, correction, deletion, or opt-out of targeted advertising. Requests can be submitted via email. Appeals may be filed if a request is denied.

14. DO-NOT-TRACK SIGNALS

We currently do not respond to Do-Not-Track signals, as no industry standard exists.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent changes. Continued use of our Services constitutes acceptance of the updated policy.

16. CONTACT INFORMATION

Roundhouse Digital Marketing LLC
4200 Timber Crest Dr
Taylor, TX 76574
United States

📧 support@getroundhouse.com