Our goal is to exceed your expectations by providing high-quality consulting, development, and marketing subscriptions. If you are not satisfied with our work, please notify us immediately. We will make every effort within our control to resolve any issues.

We offer a transparent portfolio and provide a preview of our project process to help you feel confident before hiring us. For digital marketing and advertising services, we cannot guarantee specific outcomes, rankings, or behaviors from third-party platforms or users. If you have any questions or concerns, please contact us before submitting payment.

Each time an invoice is paid, the then-current version of these terms applies. We encourage you to check for updates before each payment. All invoices reference these terms and link to this page. Any updates take effect immediately upon publication and apply only to future invoices unless otherwise stated.

A. Billing and Invoicing

Roundhouse Digital Marketing, LLC. ("Company") is the provider of all services and products. Email communications are considered written notice. These terms govern all invoiced services. Invoices are due in full on the issue date unless otherwise stated. Deposits or partial payments may be accepted as a courtesy but do not waive the total amount due.

Payment on any invoice confirms full acceptance of these terms and conditions. No refunds are provided once payment is made, as we begin work promptly. The invoice outlines the full scope of the project. Changes beyond the original scope are billed in 30-minute increments at $100/hour. Scope changes or delays caused by the customer may affect billing and timelines.

An invoice becomes effective when issued and terminates upon final payment. Invoices sent via email constitute written notice. Payment is due within 7 days of the invoice date. Software development and design projects may not be canceled once payment is made.

Cancellation of any recurring subscription (e.g., hosting, marketing, support) requires 60 days' written notice via email. Recurring services are defined as any services provided for two or more consecutive months. Customers may not resell, copy, or distribute Company deliverables without written permission. Company retains all copyrights.

Late payments may result in service suspension, a $75 administrative fee, interest (as permitted by law), and recovery of legal/collection costs. All fees and penalties comply with applicable state and federal laws.

B. Software Development & Web Design

Software and web development are not fixed-price projects. Time estimates are best-effort projections and are not binding. Work is billed according to time spent. Once payment is made, it is non-refundable.

Company retains copyright ownership of all intellectual property (IP), including source code, custom design, and content. Upon full payment, the client owns the completed website (excluding third-party licensed components).

Clients may choose their own hosting provider. Migration services to third-party hosts are available for a fee and subject to technical requirements. Any mid-project changes requested by the client will require approval for additional billing.

Failure to approve additional billing will result in project suspension.

C. Print Design

Design fees are non-refundable. Printing errors are refundable only if caused by Company. Clients are responsible for selecting their print provider and supplying accurate specifications. Company does not provide printing services.

D. Research, Analysis, and Setup Services

Full pre-payment is required. These services are non-refundable.

E. Hosting

Hosting is a recurring subscription. Previous payments are non-refundable. Cancellation requires 30 days' written notice or incurs a $250 cancellation fee. Late payments over 15 days may result in termination.

Spam violations or use of hosted domains for suspicious activity may result in suspension without refund. Termination for terms violations is final and non-refundable.

F. Third-Party Software & Licenses

Use of third-party software (e.g., WordPress, Shopify) is governed by their respective licenses. Company disclaims responsibility for malfunctions or compatibility issues. Customer must comply with all third-party terms and holds Company harmless for third-party issues.

G. Recurring Subscription Services

These include content marketing, SEO, PPC, etc. All are pre-paid monthly services. No refunds are issued once payment is made. A 60-day written cancellation notice is required. Cancellation without notice will result in a cancellation fee.

H. Digital Advertising Solutions

All digital ad services require a 3-month minimum term. Setup is billed separately. If canceled early, Customer is liable for remaining term based on first month's invoice.

I. Consulting Services

Consulting fees are non-refundable.

J. Credit Card Authorization & Chargebacks

Customer authorizes Company to charge their card for any invoiced services. No chargebacks are permitted. Declines or disputes will result in suspension, $250 fee, and legal recovery of files. If in possession of Company work, customer must cease all use until payment is resolved.

Please contact us directly before initiating a dispute. Fraudulent chargebacks will be pursued legally. These terms are governed by the laws of Texas. Venue for all disputes is Williamson County, TX.

K. General

Company owns all IP created during projects, including enhancements and derivative works. Customer agrees not to resell, reproduce, or distribute deliverables without written permission.

L. Disclaimer of Warranty

All services and deliverables are provided "as-is." Company disclaims all warranties, including merchantability or fitness for a particular purpose. No verbal advice constitutes a warranty.

M. Limitation of Liability

Company’s total liability is limited to the fees paid for the services in question. Company is not liable for indirect, incidental, or consequential damages. Any claims under other agreements must be pursued under those agreements.

N. Confidentiality & Non-Disclosure

Both parties agree to protect confidential information. Confidential Information includes all proprietary data shared during the business relationship. Customers may share public feedback or reviews, but must not disclose specific confidential strategies, methods, or deliverables.

Breach of confidentiality may result in legal action, including injunctive relief.

O. Force Majeure

Company is not liable for delays or failure to perform due to events beyond its control, including natural disasters, government restrictions, or third-party failures.

ACKNOWLEDGMENT

By submitting payment, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

Email for all written notices: philip[at]getroundhouse.com

These terms may be updated periodically and apply to all future invoices.

Last updated: May 29, 2025